At Ravito, your happiness is our mission. If your purchase doesn’t meet your expectations, rest assured that we’re here to help. Our 14 day return policy is designed to make the process simple and stress-free.

Can I Return My Purchase?

Yes! You can return your item if it meets the following criteria:

  • The item is unused, undamaged, and in its original condition.
  • The item is still in its original packaging.
  • You have the receipt or proof of purchase.
  • The item isn’t a final sale or non-returnable product.

How to Return Your Item

  1. Reach Out to Us
    • Start by contacting us at [email protected] to get a Return Merchandise Authorization (RMA) number.
    • Our friendly customer support team will assist you every step of the way.
  1. Pack Your Item
    • Use the original packaging to keep the item safe during transit.
    • Include the receipt and ensure the RMA number is visible on the package.
  1. Ship the Item Back
    • Return the package to the address that’s most convenient for you:
      • Vietnam: 79 Trinh Cong Son, Dong Phu, Dong Hoi, Quang Binh 47000, Vietnam
      • United States: 14014 E 11 Mile Rd, Warren, MI 48089, United States
    • Please note that the shipping cost is your responsibility.

When Will I Get My Refund?

  • Once we receive your package, our team will inspect it to ensure all conditions are met.
  • Approved refunds will be processed within 4 business days. The time it takes for your bank to credit your account may vary.

We’re Here to Help!

If you have questions, need clarification, or want assistance, email us anytime at [email protected]. Your satisfaction is our top priority, and we’re here to ensure a positive shopping experience!